Return and Exchange Policy
At North Shore Goodies, we are committed to providing our customers with high-quality products.
Due to the nature of our products, we have established the following return and exchange policy:
1. Returns: We do not accept returns on items unless there is an issue with the item or if it arrived damaged. In such cases, we require photographic evidence of the issue for our records. Customers are responsible for covering the cost of return postage.
2. Refunds or Exchanges: If a problem with the product is verified, we will gladly offer a refund or exchange for the same or a similar item of equal value. Please note that we reserve the right to decline a return or exchange if the issue cannot be substantiated.
3. Proof of Purchase: To process a return or exchange, proof of purchase is required. This includes a receipt or order confirmation. 4. In-Store or Website Purchases: If the product was purchased from our physical store located at 66-520 Kamehameha Hwy, Haleiwa, HI 96712 or products purchased through our official website www.NorthShoreGoodies.net, please contact us directly via email ([email protected]) initiate the return or exchange process.
If product was purchased through a wholesale vendor, please contact them directly.
5. Third-Party Purchases: Products purchased on Amazon or eBay are not guaranteed to be fresh, as our wholesale vendors are not authorized to sell on such platforms. If you have purchased our products from a third-party seller, please reach out to the seller directly to address any issues or concerns.
If you have any questions or require further assistance regarding returns or exchanges, please don’t hesitate to contact us at [email protected]
